CRM Campaign Specialist

Gratis established within Sedes Holding in 2009 is the leader of the personal care sector with more than 700 stores located in 81 provinces of Turkey. The company with the motto ”Take Care of Yourself’’ cooperates with the leading brands of the world. We offer more than 15 thousand productss in 15 different categories such as make-up, baby care, cleaning, hygiene and home-life products and snacks. Also, personal care services such as skin, hair, hand and foot care have been provided in about 50 Gratis Beauty centers since 2017.

Gratis ranks among the top 100 companies with the ratio of female employees and managers, besides all the stores have only female employees. Selected as the ‘Lovemark’ and the premier brand in the personal care sector by consumers, we are first of our kind with our innovative and dynamic stance, advanced technological infrastructure and specialized merchandising understanding.

Being the most attractive sales channel for customers, employees and suppliers, we aim to offer an easily accessible, fast and comfortable shopping experience to our customers.

Gratis offers its customers easy to find, fast and convenient shopping opportunities, and brings together exciting new brands and products together with their basic personal care needs. The other aim is to provide customers with a personalized and pleasant shopping experience.

Please apply to work with us if you want to be in a growing and dynamic environment and progress in your career!

GENERAL QUALIFICATIONS

• Bachelor’s degree from reputable university preferably in Statistics, Business Administration, Engineering or other related fields,
• At least 3 years CRM and campaign management experience,
• Excellent command of written and spoken English,
• Expertise in CRM platforms such as MS Dynamics, SAS, Python etc…
• Hands-on experience with real-time marketing automation, dynamic segmentation and AI-driven personalization,
• Manage omni-channel CRM campaigns across email, SMS, push notifications
• Knowledge of MS Office programs,
• Team work orientation and skilled in working with cross-functions,
• No military obligation for male candidates.

JOB DESCRIPTION

• Execute CRM campaign strategy (plan, setup, launch, analyze) and improve to meet marketing needs,
• Develop omnichannel and personalised CRM campaigns in coordination with related departments,
• Create real-time customer data to deliver personalized offers, dynamic promotions, and triggered campaigns,
• Create 3rd Party campaigns and lead brand partnership process,
• Track and execute CRM communication plan (SMS, E-mailing, push etc),
• Analyze campaign results and consumer behaviors to improve campaign results,
• Create new campaign ideas according to customer insights.